Home Heating Oil – Certas Energy

CURRENT MARKET SITUATION – IMPORTANT CUSTOMER INFORMATION >

The country’s
most trusted
heating oil
people

At Certas Energy, we might have big trucks, big smiles, and the biggest team of local delivery people in the country. But we know it’s the little things that matter most.

Like checking your tank’s safe before we fill it. Like always making time for a chat. And like closing the garden gate behind us.

Because we’re just a little part of your day, we do our best to make a big difference.

SAVE TIME, GO ONLINE

Some people like a chat on the phone. But if you’ve got things to do and people to see, it’s quick and easy to order online, and track your delivery from depot to doorstep.

HOW TO ORDER ONLINE

It’s quick, it’s easy, and it’s all
done and dusted in a couple of clicks.

Get my quote

HOW TO TRACK YOUR DELIVERY

Whether you phoned us up or ordered online,
tracking delivery is easy as pie.

Track my delivery

WHAT CAN WE HELP YOU WITH TODAY?

We’re here to take care of all your home heating needs.
That’s why we’re the country’s #1 heating oil people.

Heating Oil

Need a top up? No problem.
Choose our top quality standard kerosene, delivered by friendly local drivers. Or go for Glowmax, our premium heating oil. It’s cleaner-burning, extra kind to boilers, and could make your boiler more efficient too.*

Top me up

GIVE ONE-OFF BILLS THE BOOT

Our Pay Monthly Predict Service

Why not pay for your annual heating oil in more manageable monthly payments? With our Certas Energy Pay Monthly Predict service you’ll pay 12 monthly direct debits rather than larger one-off bills. And once it’s set up, you don’t need to lift a finger.

Tell me more

LET’S GET SMART

SMART MONITORS

With 24/7 fuel monitoring, a nifty mobile app, and regular updates on your heating oil level, you can ditch the dipstick for good.

Take a look

RELAX, WE’VE GOT THIS ONE

BOILER CARE

Simple care plans. Lovely OFTEC-registered engineers. And a well-maintained boiler that’s up to 8% more efficient, less likely to break down, and can save you money in the long run. It’s enough to make anyone feel warm inside.

Let’s talk boilers

IT’S ALL TAKEN CARE OF

TANKS

We offer a visual tank inspection with every heating oil delivery. Just to be on the safe side. Or if your tank is getting on a bit, our experts can supply you with a new one too. Choose from a full range of Kingspan fuel tanks, and make the most of our easy payment options.

Tell me more

THE COUNTRY’S MOST TRUSTED

4.4 OUT OF 5 STAR SERVICE

With thousands of customers across the UK, we’re experts in taking care of off-grid homes. But don’t take our word for it. With thousands of positive Trustpilot reviews, our customers speak for themselves.

Read the reviews

FANCY A TREAT?

CERTAS ENERGY EXTRAS

Get hundreds of FREE offers, discounts and cashback deals from the UK’s biggest brands. Just for being a Certas Energy customer. It’s just our little way of saying thank you for choosing us.

Tell me more

PUTTING YOU FIRST

COLD WEATHER PRIORITY 75+

Are you over 75 years old? Do you live with someone who is? Sign up to our FREE Cold Weather Priority scheme today. If there’s extreme weather or a fuel shortage, your delivery will be first on our list.

Award Winning Service

Feefo’s Trusted Service Award 2022

We’ve done it! Thank you to all of our customers for sharing their positive ratings and reviews on our service.

Review us

Help and Advice

We’ve put a few of our most commonly asked questions below. But if you still need a hand,
you can call our friendly team on
0345 600 4040.
New to heating oil?
Locations
Bills and Payments
Delivery standards
Terms and Conditions
New to heating oil?

What do I need to know before ordering?

It would help us if you knew the capacity of your heating oil tank, located in your garden, before you speak to one of our friendly experts. If you don’t know, you can work it out by taking the measurements of your tank or by locating the model number.

Which heating oil do I need?

Although some domestic boilers use gas oil, the vast majority of oil fired boilers and cookers are fuelled by kerosene (also known as home heating oil). If you are unsure what type of oil your heating system or range uses, please call us on 0345 600 4040 or send us an enquiry.

How do I avoid running out of oil?

Our fuel monitoring service is the easy way to manage your home heating oil use. For more information click here (link to fuel monitoring section) or call us on 0345 600 4040.

Locations

Our extensive delivery network promises absolute reliability thanks to 130 depots, 900 tankers and 2,300 people across Britain.

This enables us to deliver over 6 billion litres of oil to customers across Britain every year.

Bills and Payments

Direct Debit

Domestic fuel customers can pay for their annual fuel costs via our Pay Monthly Direct Debit option.

We offer two services which include 12 monthly Direct Debit payments to make paying for your annual heating oil that little bit easier.

You can choose our Pay Monthly Planned service, with automatic deliveries when you need them most. You don’t even have to call us to order.

Or you can opt for our Pay Monthly Predict service and get handy reminder alerts when we think you’re ready to order.

You can find out more here.

E-billing

Our commitment to providing a convenient service goes hand in hand with being environmentally friendly. When you sign up to receive your invoices and statements by email, you’ll benefit from knowing you’re helping the environment, receiving your invoice quickly and securely and spending less time filing.

That’s why we’ve made it really easy for you to sign up to e-billing. Simply click here and enter your details or call one of the team on 0345 600 4040.

VAT

We want to give you absolute certainty about your heating oil costs. So whether you are ordering by phone or on our website, our quotation will always break down the cost to make everything absolutely clear.

We will always tell you the:

Unit price
This is the price per litre, excluding VAT
Unit price
This is the price per litre, including VAT
Net price
This is the total price for the fuels you have ordered, including VAT. This figure will also include and detail any other charges which may relate to your order.

Delivery standards

At Certas Energy, we offer the largest delivery network of trucks and depots in Britain, and our friendly drivers provide a convenient and local service.

We carry out deliveries in accordance with the following standards in order to:

Minimise the risk of health, safety and environmental incidents occurring as a result of Certas Energy delivery operations
Inform the customer of any improvement to their facilities required to ensure safe deliveries

Download our Delivery Standards Guide:
Delivery Standards – CE → Del-2016.pdf