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YOUR LOCAL DEPOT
Customer Update
We’re sorry that our phone lines are currently down, so you will be unable to reach us in this way at the moment.
Our team is working hard to identify the source of the issue and get the lines back up-and-running as soon as possible, and we thank you for your patience.
If you need to track an order, please use the ‘Track my order’ button below or you can also email one of our team directly.
Government Update
As of [DATE], the government has announced changes to [TOPIC] – and it means [BRIEF DESCRIPTION OF THE CUSTOMER IMPACT].
More detailed information about the changes can be found here. (LINK)
Technical issues
Apologies, our phone lines are currently down, which may be causing delays for our customers.
Keep an eye on your order’s progress through our Track My Fuel Order page. Or, if you still need help, you can use the Live Chat option on our website to get in touch.
Delivery delays
The current weather conditions are causing disruption on the roads and as a result, some heating oil deliveries are being delayed.
Keep an eye on your order’s progress through our Track My Fuel Order page. Or, if you still need help, you can use the Live Chat option on our website to get in touch, or call your local team.
The country’s
most trusted
heating oil
people
At Certas Energy, we have big trucks, big smiles, and the biggest team of local delivery people in the country. We also know that, when it comes to heating your home, it’s the little things that matter most.
We’ll always check that your tank is safe before we fill it, to give you peace of mind. We always make time for a chat with our valued customers. And our team always close the garden gate behind us.
Even though we’re just a little part of your day, we do our best to make a big difference.
We offer a choice of top-quality kerosene products, different payment options, and bags of useful products and services. It’s enough to make anyone feel warm inside.
Contact your local team today by using our handy map to find your local depot telephone number.
What do you need to know about domestic heating oil?
We’re here to take care of all your home heating needs. That’s why we’re the country’s #1 domestic heating oil suppliers.
Choose the most relevant service or topic for your query to find advice from our experts below.
Home Heating Oil Near Me
Pay Monthly
Heating oil monitors
Boiler
Care
Tanks
Help and Advice
Get a quote for heating oil online
It’s quick and easy to order heating oil online. Watch our easy how-to video or dive straight in to complete the form.
Track your domestic oil delivery
Whether you ordered on the phone or online, it’s quick and easy to track your delivery. Watch our video on how to track online.
Find your local heating oil depot and contact your local team today
As a number one supplier of heating oil in the UK, we’re passionate about taking care of all your needs. That’s why we’re always on hand to help you place your heating oil orders and any other enquiries you may have.
Find your nearest depot and local contact telephone number by using the map below and contact our friendly team today.
Local heating oil suppliers
Find your local heating oil depot and contact your local team today
As a number one supplier of heating oil in the UK, we’re passionate about taking care of all your needs. That’s why we’re always on hand to help you place your heating oil orders and any other enquiries you may have.
Find your nearest depot and local contact telephone number by using the site locator map on the link below and contact our friendly team today.
CENTRAL HEATING OIL NEAR YOU
Truly local home heating oil suppliers
Want to buy heating oil near you? Our team will bring fuel straight to your door with no hidden service or additional delivery charges.
If you’re looking for domestic oil suppliers, we’ve got a local team ready to deliver to you. Wherever you are in the UK, we’re there too.
We’ll also ensure to give you a visual tank inspection every time you use our delivery service. We’re big enough to deliver and local enough to care.
Top up online or call 0345 600 4040
Premium oil to make your home glow
Types of heating oil for the home
Choose our top quality standard kerosene, delivered by friendly local drivers. Or consider our premium kerosene heating oil: Glowmax. Premium oil is cleaner-burning and more efficient than standard kerosene. It’s also kinder to your boiler, and could help boost its efficiency.*
What’s more, Glowmax has been tried and tested by AGA. So, whether you’re looking for our standard, high-quality kerosene or something more premium, we’ve got you covered.
(*Efficiency and performance of Glowmax based on evidence of tests carried out comparing Glowmax to our standard kerosene.)
Find out more about home heating oil
Say goodbye to one-off bills
Pay monthly with automatic top ups
We’re here to make it easier to manage your home. So why not pay for your annual heating oil in manageable monthly payments? Choose Certas Energy Pay Monthly PREDICT to pay in 12 direct debit instalments at a competitive price.
With our PLANNED pay monthly scheme, we’ll also monitor the level of heating oil in your tank. If you’re running low, we’ll schedule a delivery for you. Our local team will let you know when we’re on our way. It’s that easy!
Explore ways to pay for your oil
At your fingertips
A handy app for monitoring your oil usage
Thanks to our handy app, you can now keep an eye on all your oil levels from anywhere, anytime. You will even get alerts when your tank is running low.
Enquire about our Fox Radar heating oil monitor
Relax, knowing that your boiler is in good hands
Invest in Boiler Care
At Certas, we don’t just offer boiler oil near you; we offer local boiler care too. Our simple care plans match you with lovely OFTEC-registered engineers. You’ll benefit from a well-maintained boiler that’s up to 8% more efficient and less likely to break down. An investment in boiler care can save you money in the long run.
Find out more about our boiler care services
Keep up to date with tank inspections, or replace your fuel storage system
Look after your tank
We offer a visual tank inspection with every heating oil delivery. Your driver will check your tank for cracks and signs of ageing, to help you avoid costly leaks.
If your tank is getting on a bit, our experts can supply you with a new one too. Choose from a full range of Kingspan fuel tanks, and make the most of our easy payment options.
Learn more about heating oil tanks
INTRODUCING EVOLO FROM CERTAS ENERGY
START YOUR JOURNEY TO A LOW CARBON FUTURE WITH EVOLO FROM CERTAS ENERGY
We launched Evolo to help our customers on the journey to net zero, with Solar Panel, Air Source Heat Pump and EV Charging solutions for homes and businesses.
Through Evolo, we help our customers looking to transition to renewable energy – wherever they are on their low-carbon journey.
With Evolo’s surveying, specification, installation, and maintenance services, we’ve made it easy for our customers on their energy transition journey to a low carbon future with a one-stop-shop solution.
THE COUNTRY’S MOST TRUSTED
Excellent Heating Oil Suppliers on Trustpilot
With thousands of customers across the UK, we’re experts in taking care of off-grid homes. But don’t take our word for our excellent customer service. With thousands of positive Trustpilot reviews, our customers speak for themselves.
FANCY A TREAT?
CERTAS ENERGY EXTRAS
Get hundreds of FREE offers, discounts and cashback deals from the UK’s biggest brands. Just for being a Certas Energy customer. It’s just our little way of saying thank you for choosing us.
PUTTING YOU FIRST
COLD WEATHER PRIORITY SCHEME
Are you or someone you live with over 75 years old or considered vulnerable? Sign up to Certas Energy’s FREE Cold Weather Priority scheme today. If there’s extreme weather or a fuel shortage, your delivery will be first on our list.
Award Winning Service
Feefo’s Trusted Service Award 2022
We’ve done it! Thank you to all of our customers for sharing their positive ratings and reviews on our service.
Putting our Customers First – Why we’re top-rated domestic heating oil suppliers
Award-winning service
Our customers are at the heart of everything that we do. With thousands of customers across the country, we’re experts in taking care of off-grid homes.
We’re proud to have won Feefo’s Trusted Service Award 2022 and have our sights set on future successes!
Treats for our domestic oil customers
We also offer our customers bonus deals, just for shopping with us. Get hundreds of FREE offers, discounts and cashback deals from the UK’s biggest brands. It’s our little way of saying thank you for choosing us.
Find out more about Certas Energy extras
Cold weather priority for older customers
Are you over 75 years old? Do you live with someone who is? Sign up to our FREE Cold Weather Priority scheme today. If there’s extreme weather or a fuel shortage, your fuel delivery will be first on our list.
Sign up for cold weather priority
Excellent Heating Oil Suppliers on Trustpilot
With thousands of customers across the UK, we’re experts in taking care of off-grid homes. But don’t take our word for our excellent customer service. With thousands of positive Trustpilot reviews, our customers speak for themselves.
Help and Advice
We’ve gathered some useful resources to help you find the information you need. But if you still need a hand, you can call our friendly team on 0345 600 4040.
New to heating oil?
Locations
Bills and Payments
Delivery standards
Terms and Conditions
New to heating oil?
What do I need to know before ordering?
It would help us if you knew the capacity of your heating oil tank, located in your garden, before you speak to one of our friendly experts. If you don’t know, you can work it out by taking the measurements of your tank or by locating the model number.
Which heating oil do I need?
Although some domestic boilers use gas oil, the vast majority of oil fired boilers and cookers are fuelled by kerosene (also known as home heating oil). If you are unsure what type of oil your heating system or range uses, please call us on 0345 600 4040 or send us an enquiry.
How do I avoid running out of oil?
Our fuel monitoring service is the easy way to manage your home heating oil use. For more information call us on 0345 600 4040.
Locations
Our extensive delivery network promises absolute reliability thanks to 94 depots, 900 tankers and 2,500 people across Britain. This enables us to deliver over 6 billion litres of oil to customers across Britain every year.
Find your local depot using our interactive map.
Bills and Payments
Direct Debit
Domestic fuel customers can pay for their annual fuel costs via our Pay Monthly Direct Debit option.
We offer two services which include 12 monthly Direct Debit payments to make paying for your annual heating oil that little bit easier.
You can choose our Pay Monthly Planned service, with automatic deliveries when you need them most. You don’t even have to call us to order.
Or you can opt for our Pay Monthly Predict service and get handy reminder alerts when we think you’re ready to order.
You can find out more here.
E-billing
Our commitment to providing a convenient service goes hand in hand with being environmentally friendly. When you sign up to receive your invoices and statements by email, you’ll benefit from knowing you’re helping the environment, receiving your invoice quickly and securely and spending less time filing.
That’s why we’ve made it really easy for you to sign up to e-billing. Simply click here and enter your details or call one of the team on 0345 600 4040.
VAT
We want to give you absolute certainty about your heating oil costs. So whether you are ordering by phone or on our website, our quotation will always break down the cost to make everything absolutely clear.
We will always tell you the:
- Unit price
This is the price per litre, excluding VAT - Unit price
This is the price per litre, including VAT - Net price
This is the total price for the fuels you have ordered, including VAT. This figure will also include and detail any other charges which may relate to your order.
Delivery standards
At Certas Energy, we offer the largest delivery network of trucks and depots in Britain, and our friendly drivers provide a convenient and local service.
We carry out deliveries in accordance with the following standards: Delivery Standards – CE → Del-2016.pdf
Download our delivery standards to learn how we minimise health and safety risks, and support our customers with secure deliveries.
Terms and Conditions
Read our terms and conditions if you are buying products for your home here.
Read our terms and conditions if you are buying products from Heating Services here.
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